Frequently Asked Questions

Can I just talk to a real person please?

Yes!  Call us between 11-6, Monday to Saturday 867-667-4074, you’ll get a brief electronic voice (sorry) and then a real person. Or you can email support@tsgyukon.com

How does shipping work?

We will ship across Canada for free (except Quèbec) on orders over $50. Sorry we can’t mail hazardous goods and oversized items (ex; skis, fuel, bear spray, running chariots). You can pick up these items in store.  Or email support@tsgyukon.com to make special shipping arrangements.

How long until I get my new items?

We will ship within 2 business days. Canada Post reports shipping in Yukon within 6 business days. Outside of Yukon is from 6 (Edmonton) to 13 (St John’s) business days. Covid-19 is of course causing shipping difficulties.



Where is my order and how do I track it?

As soon as your order is out for shipping we’ll send you an email with the Canada Post tracking number so that you can follow its progress!

Can I return my purchase?

You can return unused, unopened, clean items with their original labels and tags- in other words, items in perfect condition- within 90 days of purchase. For safety and hygiene reasons the following items cannot be returned or exchanged: swimsuits, underwear and bras (base layers like long johns are not underwear), bear safety items, fuel, all climbing gear, helmets, GPS and other locator products, all food items, sunscreen & lip balm, all fluids, waxes and sprays.

Can’t I buy or use a gift card online?

This is our first version of a website and we couldn't make our gift card system talk to our till!  We are working hard to solve this problem! Sorry to disappoint! Please come to the store to buy one or to use one as payment!

I live in the States. Can I buy items from your online store?

So sorry but our brands will not allow us to ship outside of Canada. You can however, place orders then come for in-store pick up. We recommend this for visitors like our Arctic Ultra racers who must be sure to have certain gear. Please notify support@tsgyukon.com if you will not arrive at the store within 1 week of placing your order. 

Why can’t I order to an address in Québec?

So sorry but our vendor agreements prevent us. Please come visit us in person!

What if my item is damaged when I receive it?

Please take a photo of the tracking number and the damage to the packaging (if possible) -and of the item- and email it to support@tsgyukon.com

We will contact you to figure out the best solution: we want you to be delighted with your purchase, not disappointed.

What payment methods does Coast Mountain accept?

We can accept Visa & Mastercard credit cards and Visa Debit cards online. In our store we can accept Visa, Mastercard, American Express, Debit cards and, believe it or not, cash.

I need assistance with planning gear for my team or my expedition.

Email us and one of our staff who specializes in the activities or group that you describe will get back to you. Yes we can have custom apparel and items made. Yes we know about packing for bush planes, canoes and pulks. Yes we have helped miners, endurance racers and mushroom pickers. We are happy to help with questions about our beloved Yukon too! Just email support@tsgyukon.com

Why was my order cancelled?

Our system will cancel an order when billing information doesn’t match our verification process. We apologize in advance for any inconvenience if this happens. Please email support@tsgyukon.com

What if I find an item for less?

We will price match any Canadian retailer. If you find the item listed for less at the time of purchase we will be happy to match it. Please email the information about the other store or send the link to support@tsgyukon.com If it’s the exact same item we will match the price. And, in advance, we want to thank you for persevering with us and for buying local!!

I still have a question or a problem!

Don’t hesitate to call us Monday to Saturday, 11-6 at 867-667-4074 or email us anytime at support@tsgyukon.com We will get back to emails during working hours.